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What are the Conditions of Hire?

Costumes can be booked as early as you like and picked up the day before your party or event. If possible it is best to come in and try on your costume before you book it. We can make small alterations and adjustments if we have a few days notice.
 
When you have decided on your costume

•  a non-refundable booking deposit of $10 is required to secure your costume booking. This deposit will be deducted from the hire cost when the costume is picked up and final payment is made
• On pickup, the balance of the hire fee (less the $10 deposit) and a refundable bond against each costume or accessory must be paid.
• Bond will be refunded when the costume or accessory is returned on time and in good condition
• Appropriate ID must be shown and recorded before costumes go out on hire
• A costume can be held as a tentative booking for 24 hours
• Costumes can be organized and booked by e-mail or by phone
• Costumes can be delivered by mail or courier at the customers expense and it is the customer’s responsibility to organize the return of costumes by the agreed date to receive the full bond refund

It is important for customers to know that once a costume has left the shop, this is a ‘hire’. There is no refund or exchange on hired costumes or accessories.  Late costumes will be charged at $10 per day plus a second hire charge if the costume is kept over another weekend or prevents another customer from being able to use the costume.  Santa and Easter Bunny costumes are strictly 24 hour hire, due to the high demand for these costumes.

If a costume is lost or damaged, the bond will be forfeited and the cost of the costume replacement will be charged, or if necessary the excess should an insurance claim be necessary.

If costumes are not returned, we have no choice but to report the matter to the police.

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